Shipping policy

Where we ship

Lot Outlet serves delivery addresses in the contiguous United States unless a product listing or confirmed quote states otherwise.

Processing times

Stocked parcel orders normally process in one to three business days. Weekends and holidays are not business days. Oversized, freight, bulk, custom, preorder, and sourced-to-order products can require additional processing; the product page, checkout, or written quote provides the controlling estimate.

Free standard shipping

Eligible standard-parcel orders of $49 or more ship free within the contiguous United States. Oversized, freight, remote-area, special-handling, and sourced-to-order items may be excluded. Checkout or a written quote shows the controlling shipping charge before purchase.

Transit and tracking

Transit estimates begin after shipment and are not guarantees. Carrier delays, weather, access issues, and address corrections can affect delivery. Tracking is provided when available. Customers are responsible for entering a complete, deliverable address and monitoring tracking.

Freight delivery

Large or heavy orders may ship by freight. Charges and service requirements can depend on destination, commercial or residential delivery, liftgate service, appointment needs, and site access. Inspect freight before signing the delivery receipt. Note visible damage or shortage on the receipt, photograph the shipment and packaging, keep all materials, and email support@lotoutlet.com promptly.

Local pickup

Pickup is available only when offered at checkout or confirmed in writing. Wait for a ready notice before traveling and bring the order confirmation plus a vehicle that can safely carry the merchandise.

Lost, delayed, or misdelivered packages

Email support@lotoutlet.com with your order number and tracking details. We will review the shipment and available carrier process. A carrier scan marked delivered can require additional investigation before a remedy is issued.