Refund policy
Return eligibility
Lot Outlet sells new goods, packaging-wear items, open-box merchandise, customer returns, closeouts, bulk lots, sourced-to-order products, and salvage inventory. Return eligibility therefore depends on the product and is stated in the product listing or confirmed quote. The listing-specific terms control when they differ from this general policy.
Wrong, damaged, or materially not-as-described orders
Email support@lotoutlet.com within five calendar days after delivery. Include the order number, a description of the issue, clear photos of the item and packaging, and any freight-delivery notation. Keep all packaging until the claim is resolved. We may offer replacement parts, a replacement, return authorization, partial refund, or full refund depending on the facts and available inventory.
Other returns
A return for another reason is accepted only when the product listing permits it and Lot Outlet approves the request. Contact us before sending anything. Unauthorized returns can be refused. When approved, the customer is responsible for return shipping unless we confirm otherwise. Original shipping, freight, special-handling, and payment costs are not refundable except where required by law or when the order was wrong, damaged, or materially not as described.
Final-sale items
Products identified as final sale, as-is, salvage, parts-only, hygiene-sensitive, custom, sourced-to-order, mixed-lot, pallet, truckload, or clearance inventory are not returnable unless they arrive materially different from the listing or applicable law requires otherwise.
Return authorization and address
Do not ship a return to an address found on a package, invoice, directory, or website. After approval, we provide the correct return instructions and address for that item. Return locations can vary.
Inspection and refunds
Approved returns must be sent in the condition received, with included parts and reasonable protective packaging. After receipt and inspection, approved refunds are issued to the original payment method. Bank processing time is outside our control. Email support@lotoutlet.com if an approved refund has not appeared after your financial institution's normal processing period.
Order changes and cancellations
Email us immediately. We cannot guarantee a change or cancellation after fulfillment, supplier commitment, or freight scheduling begins.